Perceived Agency During Agent–Avatar Control Transitions in Virtual Reality

ABSTRACT

Prior beliefs about whether a virtual human (VH) is controlled by a human or a computer can shape how users interpret and respond to its behaviour. As emerging hybrid VH systems allow control to transfer between human operators and computer programs during an ongoing interaction, it remains unclear whether perceived agency updates with the actual controller or continues to reflect users’ prior beliefs and first impressions. We investigated this question in a within-subject VR study with 24 participants across four conditions: always computer-controlled, computer-to-human, human-to-computer, and always human-controlled. We designed an interaction task in which participants acted as interviewers, asking the VHs a fixed set of questions. Before each interaction, participants were informed whether the VH was human- or computer-controlled, matching the actual controller at the beginning, but were unaware of possible control transitions. We found that perceived agency was strongly influenced by the controller presented at the beginning of the interaction, with no evidence of updating following the control transitions. Social evaluations including likeability and co-presence were generally higher in conditions where human control occurred later and covered a greater proportion of the interaction. The results suggest that prior beliefs and first impressions continued to shape perceived agency, whereas social evaluations were more sensitive to the VH’s actual behaviour over the interaction.